Broker Testimonials

It’s all very well us telling you how great insurance brokers are, and what a wonderful and valuable service they provide to their clients. Below is a series of videos and articles, featuring real people affected by real situations in which an insurance broker has played an important role in helping them or their business bounce back after a claim.

Bouncing back from the bushfires

Springwood residents Gordon and Lynn Pendlebury were amongst the scores of householders who lost their homes and most treasured possessions in the 2013 NSW bushfires.

As well as the home where they'd lived for more than 30 years, the Pendleburys lost a classic car collection, and a much-loved horse. Many of their neighbours in the community were unable to rebuild, but fortunately for the Pendleburys, insuring through a broker meant they were able to get back on their feet, and rebuild their home to new bushfire attack level specifications.

On the second anniversary of the fires, we caught up with the Pendleburys in their brand new home to discuss just how important their broker was to their near flawless recovery.

NIBATV broker case study: Bouncing back after a blaze from NIBATV on Vimeo.

Broker boost for business owner

The value of an insurance broker is most evident when a small business owner has his or her back against the wall.

A week or longer without trade could spell disaster and SME owners often need emergency assistance to get their business back up and running in the event of unforeseen incidents.

That's precisely what business owner Charles Batt needed when he discovered one morning that his printing business in the heart of Parramatta was covered in soot from a fire that broke out in the café next door.

With vital equipment out of action, Batt immediately thought he would have to close his doors for a week at least. With the stress and realisation his livelihood was under threat Batt turned to his broker, who immediately started turning the situation around.

Proving the value of brokers for business owners from NIBATV on Vimeo.

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